Slack

You can connect Slack as an individual or to the entire organization.

Connect Individually

How to Connect Slack

1. Navigate to Integrations:

   • From the Agents page in Rox, click on the Settings tab.

   • Go to the Integrations section and scroll down until you see the Slack integration option.

2. Start the Connection:

   • Click Connect next to the Slack integration.

   • Enter your Slack workspace URL when prompted.

3. Authenticate Your Account:

   • Click Connect to launch the Slack sign-in window.

   • Sign in using your preferred method (e.g., Sign in with Google).

   • Open your authentication app if prompted for two-factor verification.

   • Click Allow to grant Rox the necessary permissions.

4. Success!

   • Once authorized, you’ll begin receiving insights from your Rox agent directly in Slack DMs.

Note: Make sure you have the proper admin permissions in your Slack workspace to authorize this integration.

Connect Org Wide

Note:

• This feature connects all existing Rox users to all matching users in your Slack instance

• Rox uses the email address as the key. If a user has a different email address in Rox vs. Slack (e.g. [email protected] vs. [email protected]) this method will not connect their account and they will have to connect individually with the steps above.

• This feature is only available to enterprise customers. If you are an admin for your org, please contact [email protected] to get this feature set up for you.

Connecting/Disconnecting Slack Org Wide

Note: only available in Enterprise edition and for users given "admin" privileges.

Head over to Slack settings and connect your individual account by following the steps above. Once done, return to Integrations page and click on the "Slack settings" icon:

Once in the settings screen, click connect/disconnect Slack

If you click connect, you'll be taken to the permissions page, and hit "Allow"

and that's it!